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SLG Backoffice
BackOffice Escalations
Opts Follow Up
WF - Shift Trade
WF - Vacation Requests
Eon BackOffice
RO Escalation
ControlM
Eon Axway
Eon Infra Alert
Severity 1
Severity 2
Severity 3
ESA/MSA
SLG Legacy Sites
Business Ops
Client Services
Marketing
General Escalation
Windows Password Reset
User De-provisioning
OWA Password Reset
Windows Password Reset
Network Issue
E-mail
Change Request
Connection Issues/System Down
Priority - Normal
Low
Normal
High
Critical
B
I
U
H
1
H
2
H
3
ΒΆ
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π
π
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